Returns



How do I return an order? We do all we can to exchange or return items, if you are not satisfied with the quality or size of your shirts. First, you must request a return authorization from our customer service department at info@rouxiotis.com. We do not accept any returns which have not received return authorization. You must contact us within 30 days of receipt as we will not accept returns after 30 days. Next, you will need to ship your item back to us for a reship or credit less shipping. We do not have an exchange policy. If you would like to exchange your shirt please send the shirt back to us for a credit on the cost of the shirt and then contact us so we can set up a new order for the size you wish to order. Note: we do not accept returns on washed or worn shirts (see washing instructions) nor do we accept returns for custom or sale shirts.

What if my order arrives damaged? If your order arrives damaged, you must contact our customer service department at information@rouxiotis.com for further instructions. Please do not discard any of the merchandise or packaging materials, as we may need these items for further investigation.

Can I cancel my order after it has been submitted? At rouxiotis.com, we want to get your order out to you as quickly as possible, so we begin working on your order minutes after you submit your order. Once you authorize your transaction, we cannot guarantee our ability to make changes or cancellations to an order. Moreover, if your order contains custom shirts or items that ship within 24 hours, it is not possible to cancel your order once it has been placed. If cancellations or changes are possible, we will do all we can to accommodate.

Shipping Information:



Domestic Shipping If our preprinted items are in stock we usually ship your order the same or next business day. All items contained in your order must be in stock before it ships. Custom designed items have a 2 week production time before we ship. Once the order leaves our location, delivery time depends on the shipping option you select. You may view your shipment tracking information by checking your current active orders in the Account section of the site.

For U.S. destinations, our shipping options and delivery times are as follows:

Service: Delivery Time: ups ground 5-7 business days 3ups Day 3 business days ups 2 Day 2 business days ups Day 1 business day

Note: Orders placed after 12:00pm est will most likely ship the following business day Note: Shipping times must be ADDED to production times Note: We cannot provide delivery confirmation for APO/FPO via USPS



International Shipping rouxiotis.com ships all international orders utilizing U.S. Air Mail International. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Saturdays or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country destination. Please check with your local post office or customs office if you have not yet received your package.

Service: Delivery Time: USPS AirMail 5-30 Business days



NOTE: International orders may also be required to pay additional duty fees depending on the country of destination. Please check with customs officials within your country. rouxiotis.com is not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.